[ANALYSIS] Understanding the low utilization of digital financial services

Recently the government enacted Presidential Regulation (Perpres) No. 114/2020 on the national financial inclusion strategy, replacing Perpres No. 82/2016. Part of the reason was the achievement of the financial inclusion target, which is defined by the percentage of individuals with access to financial products and services. The index, based on a Financial Services Authority (OJK) survey, exceeded the target of 75 percent. The survey suggests that 76.19 percent of the population has access to financial services. The new Perpres is therefore aimed at achieving a new target and formulating new strategies. First of all, the achievement is welcome news. Other data — the 2018 Financial Inclusion Insight (FII) survey — reaffirm this, despite suggesting a lower figure due to the narrower definition of financial inclusion. The FII survey shows that around 57 percent of adul…

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  • analysis Mandiri-Column digital-finance e-money OJK

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